Policies and contact
Everything in one place. If what you need is not here, write to us — a person reads that address.
Contact us
Email is the way in for everything: a purchase that went wrong, a picture you want taken down, a page you think breaks the rules, or a question before you buy. It is the only route for anything our automated checks cannot catch, so it is monitored rather than decorative.
Policies
- Terms of ServiceThe agreement between you and 1in1m: what you get, what you may not do, and where you stand if something goes wrong.
- Privacy PolicyWhat we collect, why, who else sees it, how long we keep it, and how to get it removed.
- Refunds, disputes and cancellationsWhen money comes back, how to ask, and how a disputed charge is handled.
- Contests, gifts and promotionsThe rules for anything with a prize attached, and for a number bought on somebody else's behalf.
- Social mediaWhich accounts you can link from your page, when your face can appear in something we post, and the rules for talking about 1in1m online.
- Photos, consent and retentionWhat happens to a photo you upload: what we do with it, what we deliberately never do, and exactly how long we keep it.
- Why I built thisWhat the wall is for beyond the game, what I promise about giving, and what is honestly not decided yet.
What we sell
Every price, and the things we deliberately do not sell, are set out on what you are buying.